Creating a successful business does not happen overnight. Opening a bed and breakfast, which is part of the hospitality industry, is no exception. If you jump into the business without proper planning and research, you can quickly become overwhelmed. You will also face new challenges that will arise in your day-to-day work, which is no easy task. However, if you follow certain tips and guidelines, managing your own B&B can end up being a rewarding and potentially profitable experience.
First, you should reflect on your decision to own a bed and breakfast. Do not get caught up in the excitement of running a bed and breakfast and forget the basics of the business. It is expedient to reflect deeply on whether you can commit to the business to the extent required. Running a bed and breakfast is not a normal day job and will require more than a 40-hour workweek. It is a huge undertaking that will require your constant attention. To this end, ask yourself a critical question: “Do I love and enjoy being around people regularly?” It is necessary for you to know precisely what this work will involve if you're going to succeed.
After carefully considering the requirements for running a B&B, if you still choose to own one, there are specific factors you should consider. One of these is making a great first impression. The first impression counts in the B&B business because it plays a crucial role in influencing a customer's decision to stay as well as the length of their stay. When a guest arrives, welcome them with a hearty, genuine smile. It helps the customer settle in comfortably, especially when they are first-time guests. Also, answer phone calls to your B&B politely. And as the popular business saying goes, “the customer is always right,” so always treat your customers with respect when difficulties arise, even when you are not at fault.
Personalizing your location's attractions is another key point to consider. Let your B&B be a representation of your area. For example, perhaps the B&B is in a town that specializes in fruit production. So, based on that, you can prepare meals featuring fruit drinks or fruit salad for your guests. It helps guests to appreciate the uniqueness of the area, making for a more memorable experience.
Last but not least, you need to know your guests. Knowing your guests and their preferences will help you become a better B&B manager. Never be too busy running your business to learn as much as you can about your guests. Find out why they are visiting the area, if they have any acquaintances close by, and their planned activities, among other things. You can tailor your service based on this information and provide any amenities that they will likely need ahead of time if you know their intentions for staying at your B&B. Running a bed and breakfast is all about making lasting impressions. If the service you provide is top-notch, they will look forward to returning.
